Levi Games · Levi Studio

Refund and Cancellation Policy

Effective date: 5 November 2026

This policy covers purchases of Cash for Levi Studio games on Levi Games (www.levigame.net). Cash is digital content delivered to your game account right after payment.

1. When we refund

• You were charged but did not receive the Cash and we cannot deliver it: full refund.
• You were charged twice for the same order: we refund the duplicate.
• A payment you did not make (for example, unauthorised use of your card): tell us as soon as possible.
• Any other case where the law requires a refund.

Apart from these cases, a purchase is final once the Cash has been delivered to your game account, and Cash cannot be exchanged back for money.

2. How to ask for a refund

Tell us as soon as possible after you notice the problem, through the channels on the Contact us page, with your order number (on the receipt and the order page), your game ID and the reason.

3. How refunds are made

• We refund to the original payment method through Stripe. Your bank may take several business days to show it.
• When an order is refunded, its Cash is removed from the game account.

4. Cancelling an order

• An unpaid order needs no cancellation: it expires by itself within 45 minutes and nothing is charged.
• An order that was paid and delivered cannot be cancelled; section 1 applies instead.
• A payment waiting for bank confirmation that fails is not charged, and no Cash is delivered.

5. Chargebacks

If something is wrong with an order, please contact us first; we can fix it faster. If a payment is charged back, the Cash of that order is removed and the account may be restricted while we review it.

6. Contact

Levi Studio · Contact us